Passenger Experience Specialist
Dátum: 2024. szept. 25.
Hely: Budapest, HU
Vállalat: budapestai
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Who we are:
Budapest Airport Zrt. operates the largest international airport in Hungary. In 2022, we won the Gold level of the British Investors in People international award for outstanding employers. The rating shows that BUD employees are proud of their workplace, feel that their opinions and ideas matter, and find their tasks diverse and engaging. If you work for us, you will find an open, international work atmosphere, a diverse and cohesive team where we are all committed to quality, development and the best possible travel experience! |
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Your tasks will be:
- monitoring the commercial services available at the airport (e.g. business lounges, catering facilities) and checking the quality of services based on specified standards
- monitoring the value for money of commercial services
- identification of benchmark areas and monitoring of existing areas based on specified standards
- carrying out regular mystery shopping
- recording and analysing data. Defining action plans, and discussing them with the relevant departments
- continuous liaison with commercial partners
- handling of passenger feedback
- passenger management and reporting
- preparing presentations
- organising annual training sessions for commercial tenants
Our requirements:
- College or university degree in marketing, communication or tourism
- 1-3 years work experience in customer/passenger care
- Minimum intermediate level English language usage on daily basis (Hungarian is a must)
- Excellent knowledge of Microsoft Office
- Creativity and innovative mindset to enhance service development
- Be comfortable in overseeing data’s and charts
- Professional understanding of quality elements of passenger services
- Ability to communicate appropriately in person and in writing
- Customer-focused personality
What we provide:
- 2 days/week home office
- Bonus system, travel to work allowance
- Private life and accident insurance
- You will be the person, who can support the improvement in passenger service
- You can take part in exciting marketing actions
- A team, where the members think about solutions, not problems
- Various company events (e.g. Christmas party, Santa Claus party, Runway Run and other sport events, etc.)
- Free Budapest Park tickets (also to our own exclusive party terminal)
Your future workplace:
Liszt Ferenc International Airport is located next to the 18th district and Vecsés. We are easily accessible by bus 200E from Kőbánya-Kispest, and Ferihegy Railway Station is right next to us (trains run from Nyugati Railway Station and Zugló every quarter hour). You can reach us by car via the expressway or the M0 and you don't have to worry about parking!
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