Állásajánlat megosztása

Passenger Experience & Feedback manager

Dátum: 2022.09.06.

Hely: Budapest, HU

Vállalat: budapestai



Who we are:


Budapest Airport Zrt. operates the largest international airport in Hungary. In 2022, we were granted the Gold level of the British Investors in People international award for outstanding employers. The rating shows that BUD employees are proud of their workplace, feel that their opinions and ideas matter, and find their tasks diverse and engaging. If you work for us, you will find an open, international work atmosphere, a diverse and cohesive team where we are all committed to quality, development and the best possible travel experience!


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Your tasks will be:


  • Manage the flow of complaints and compliments arriving to BUD involving relevant departments. The aim is to answer in time and in an appropriate manner and support the identification of areas for improvement.
  • Participation in BUD’s Quality work stream and provide data and regular updates about passenger feedback Participating in any quality improvement action development plans.
  • Identify fun/soft marketing communication tasks to enhance the passenger experience and ultimately grow the BUD brand as an attractive, customer-focused airport.
  • Oversee the implementation of marketing communication projects, align with internal stakeholders.
  • Liaise with internal and external stakeholders to help deliver the projects.
  • Undertake mystery shopping and spot checks of key commercial concession areas at the terminal to ensure compliance to pricing protocols and service levels are being adhered to.
  • Continuously monitor the customer experience based on passenger feedback and other best practices and highlight areas to increase passenger satisfaction with terminal ambience and other marketing related targets, enhancing the airport as a pleasant place for travel. Such actions will be shared with key internal stakeholders such as passenger services, operations and other departments if appropriate.
  • Be aware of, and use relevant research data relating to passenger profiles and needs.


Our requirements:


  • College or university degree in marketing, communication or tourism
  • At least 3 years work experience in customer/passenger care
  • Minimum intermediate level English language usage on daily basis (Hungarian is a must)
  • Excellent knowledge of Microsoft Office
  • B category driver’s license
  • Creativity and innovative mindset to enhance service development
  • Be comfortable in overseeing data’s and charts
  • Professional understanding of quality elements of passenger services
  • Ability to communicate appropriately in person and in writing
  • Customer-focused personality


What we provide for you:


  • You will be the person, who can deliver ideas for improvement in passenger service
  • You can take part in exciting marketing actions
  • A team, where the members think about solutions, not  problems
  • 2 days/week home office


Your future workplace:


Terminal 1 is located at Budapest district XVIII. We are easily accessible by bus 200E from Kőbánya-Kispest, Ferihegy railway station is located directly at our premises (trains run every fifteen minutes from the Nyugati Railway Station and Zugló), or by car via the airport express road or the M0 ring road. You don’t have to worry about parking either, you can use P+R parkplace!


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